Privacy policy

Last updated: September 2026

1. DATA CONTROLLER

The controller responsible for the processing of personal data through this online store is:

Pawsonalized Co.
Owner: Lucca Eibl
Beckengarten 7
72415 Grosselfingen
Germany

Email: hello@pawsonalizedco.com
Website: https://pawsonalizedco.com

2. PERSONAL DATA WE PROCESS

Depending on how you use our store, we may process information including:

• name
• billing and shipping address
• email address
• telephone number where provided
• order and transaction information
• personalization information
• correspondence with us
• IP address and device information
• browser and usage information
• cookie and consent information

Payment details are generally processed directly by our payment service providers. We do not normally receive your complete payment card details.

3. PURPOSES AND LEGAL BASES

We process personal data where necessary to:

• process and fulfill your order
• manufacture personalized products
• process payments
• arrange shipping and delivery
• provide customer service
• handle complaints and refunds
• comply with accounting, tax, and other legal obligations
• prevent fraud and protect our store and customers
• maintain and improve our website and services
• send marketing communications where you have consented to receive them

Depending on the processing activity, the legal basis may include:

• Article 6(1)(b) GDPR – performance of a contract or steps taken before entering into a contract
• Article 6(1)(c) GDPR – compliance with legal obligations
• Article 6(1)(f) GDPR – legitimate interests, including security, fraud prevention, customer support, and operation of our business
• Article 6(1)(a) GDPR – consent, where consent is required

4. SERVICE PROVIDERS AND RECIPIENTS

We use third-party providers to operate our online store and fulfill orders.

Personal data may therefore be shared, where necessary, with providers including:

• Shopify, which provides our online store and ecommerce infrastructure
• Printify and relevant print providers, which manufacture and fulfill products
• shipping and logistics providers
• Shopify Payments and other payment providers
• PayPal, where selected by the customer
• IT, hosting, email, analytics, security, and support providers
• professional advisers and public authorities where legally required

Only information necessary for the relevant purpose is shared.

5. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal data outside Germany or the European Economic Area.

Where required by applicable law, international transfers are protected by appropriate safeguards, such as adequacy decisions or approved standard contractual clauses.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our store uses cookies and similar technologies that are necessary for operation of the website.

Additional analytics, advertising, or marketing technologies may only be used where permitted by applicable law and, where required, after obtaining your consent.

You can manage your preferences using the privacy or cookie settings provided on our website.

7. DATA RETENTION

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy and for applicable legal, accounting, tax, warranty, and record-keeping obligations.

Once data is no longer required, it is deleted or anonymized where appropriate.

8. YOUR RIGHTS

Subject to the requirements of applicable data protection law, you may have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of your data
• request restriction of processing
• receive certain data in a portable format
• object to certain processing
• withdraw consent at any time for future processing where processing is based on consent
• lodge a complaint with a competent data protection supervisory authority

To exercise your rights, contact:

hello@pawsonalizedco.com

9. MARKETING COMMUNICATIONS

Where we send marketing emails on the basis of your consent, you may unsubscribe at any time using the unsubscribe link in the email or by contacting us.

10. SECURITY

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy where necessary to reflect changes to our business, services, technology, or legal requirements.

The current version will always be available on this website.

12. CONTACT

For questions about privacy or the processing of personal data, contact:

Pawsonalized Co.
Owner: Lucca Eibl
Beckengarten 7
72415 Grosselfingen
Germany

Email: hello@pawsonalizedco.com