Refund policy

RETURN & REFUND POLICY

Last updated: September 2026

At Pawsonalized Co., each personalized product is made especially for you based on the information you provide when placing your order.

PERSONALIZED PRODUCTS

Because our personalized products are made to your individual specifications, they cannot be returned or exchanged simply because you change your mind, order the wrong personalization, or no longer want the product.

Under applicable EU consumer law, the statutory right of withdrawal does not apply to goods that are made to the consumer’s specifications or are clearly personalized.

Please carefully check all names, spelling, wording, sizes, and other personalization details before completing your order.

CHANGES AND CANCELLATIONS

If you notice an error after placing your order, please contact us immediately at:

hello@pawsonalizedco.com

We will do our best to make changes or cancel an order before production begins. However, because products are produced on demand, changes or cancellations cannot be guaranteed once the order has entered production.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Your statutory rights remain fully unaffected.

If your item arrives damaged, defective, incorrectly printed, or materially different from what you ordered, please contact us as soon as possible at hello@pawsonalizedco.com.

Please include:

• your order number
• a description of the problem
• clear photographs showing the issue

We will review the claim and, where appropriate, arrange a replacement, refund, price reduction, or another remedy required by applicable law.

Please do not return a product without contacting us first, as our products are manufactured and fulfilled by external production partners.

MINOR VARIATIONS

Due to differences in screen displays and the nature of the printing process, minor variations in color, positioning, or appearance may occur. Such minor variations do not affect your statutory rights where a product is defective or does not conform to the contract.

REFUNDS

Where a refund is approved, it will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

CONTACT

Pawsonalized Co.
Owner: Lucca Eibl
Beckengarten 7
72415 Grosselfingen
Germany

Email: hello@pawsonalizedco.com